Data Protection Terms and Conditions (GDPR)

1. Data Controller

Company: ExE Global Forwarders SL Tax ID: B-02702413 Address: Calle Marina 16-18, Floor 27, 08005 – Barcelona, Spain Contact email: comercial@envioxenvio.es

2. Processing Purposes

The personal data we collect may be used for the following purposes:

• Manage logistics and transport services contracted through the website.
• Process payments and issue invoices.
• Contact the user for matters related to the services provided.
• Send informational and commercial communications (only with explicit consent).
• Comply with legal obligations or requirements from public authorities.

3. Types of Personal Data Processed

We may collect and process the following types of data:

• Name and surname
• Email address
• Phone number
• Postal address (billing and/or shipping)
• Company data (if applicable)
• Technical information (IP, cookies, browser type, etc.)

4. Legal Basis for Processing

We process personal data based on one or more of the following legal bases:

• Contract execution: for the proper provision of our services.
• Explicit consent: when the user authorizes commercial communications.
• Legal obligation: to comply with tax or administrative regulations.
• Legitimate interest: to improve our services and prevent fraud.

5. Data Retention

Personal data will be retained:

• While the contractual or commercial relationship with the user lasts.
• For the time necessary to comply with legal obligations.
• While the user does not withdraw consent for commercial communications.

6. User Rights

The user has the right to:

• Access their personal data.
• Rectify inaccurate or incomplete data.
• Request deletion of data when no longer necessary.
• Limit or object to the processing of their data.
• Request portability of their data to another provider.
• Withdraw consent at any time.

To exercise these rights, you can write to us at comercial@envioxenvio.es, indicating the right you wish to exercise and proving your identity.

7. Data Recipients

We do not transfer personal data to third parties, except for legal obligation or in the following cases:

• Technology service providers (hosting, email, payment gateways, etc.)
• Analytics or automation platforms, under data processing agreements.
• Public authorities, when required by law.

All providers comply with GDPR regulations and offer adequate protection guarantees.

8. International Data Transfers

In case data is transferred outside the European Economic Area, we guarantee it will be done in accordance with GDPR, through standard contractual clauses or other legal protection mechanisms.

9. Security Measures

EnvioxEnvio applies appropriate technical and organizational measures to protect personal data against loss, unauthorized access, alteration or disclosure.

10. Modifications

We reserve the right to modify this policy to adapt it to legislative changes or our operations. In case of significant changes, we will inform users through the website or by email.

11. Contact

For any questions or requests related to personal data protection, you can contact us at:

EnvioxEnvio – ExE Global Forwarders SL 📧 comercial@envioxenvio.es 📍 Calle Marina 16-18, Floor 27, 08005 – Barcelona, Spain