Question 1

How can I get a rate for my land shipment?

Accepted Answer

It's very easy. Simply enter the origin and destination of your shipment, configure the load and details of your goods, and get a binding price in less than 5 seconds! All free on our online platform Instant Freight.

Question 2

Are online rates binding?

Accepted Answer

The prices we provide online are all binding, as long as the goods declared by the user are transported. If for any reason the details of the goods change (for example, a transport of 2 pallets is ordered and ends up being 3 pallets), the price will be invoiced proportionally and the final price will be formalized according to the accepted terms and conditions.

Question 3

Is there a limit to the number of rates I can request?

Accepted Answer

No. You can request all the rates you need for free and unlimited through our platform. Even so, our sales team is at your disposal if you need a special rate, you can request it directly at comercial@envioxenvio.es

Question 4

What type of land transport do you specialize in?

Accepted Answer

We are specialists in groupage or fractional cargo (LTL - Less Than Truckload) for shipments throughout Europe, carrying out transports both through our network of agents and correspondents, as well as direct by truck, delivering with the same vehicle we load. We also manage full loads (FTL - Full Truckload) according to our clients' needs.

Question 5

What type of goods can I transport with Instant Freight?

Accepted Answer

We transport a wide variety of general dry goods, as well as ADR chemicals. Please check our contracting conditions or contact our team for special shipments or dangerous goods (ADR).

Question 6

Do you offer door-to-door pickup and delivery service?

Accepted Answer

We do not carry out goods transport between individuals, only between companies and professionals. However, we manage the collection of your goods at the origin you indicate and delivery to the necessary final destination throughout Spain, Portugal and Europe, provided it is contracted by professionals.

Question 7

What is the pickup time for goods?

Accepted Answer

Generally, we carry out pickups throughout the national territory in less than 24 hours from shipment confirmation.

Question 8

What is the transit time for shipments to Europe?

Accepted Answer

Transit time varies depending on the specific origin and destination. Our platform will provide you with an estimate of transit time when generating the rate.

Question 9

Do you offer urgent transport service?

Accepted Answer

Yes, we can manage urgent shipments. These shipments, having special treatment and often requiring dedicated vehicles, are quoted by email or phone. You can contact us with your urgent needs directly at comercial@envioxenvio.es and our team will rate you immediately 🙂.

Question 10

How can I hire a shipment with Instant Freight?

Accepted Answer

Once you get your online rate, you can hire the shipment directly through our online platform following the simple steps indicated, or if you prefer you can do it by email, responding to the rate that you can send yourself from our website.

Question 11

How can I track my shipment?

Accepted Answer

You can track your shipment in real time through your customer area on our platform. We assign a unique tracking number for each shipment, and in your customer area you have access to all your transports.

Question 12

What documentation do I need for my international land shipment?

Accepted Answer

Required documentation may vary depending on origin, destination and type of goods. Generally, a goods delivery note is required, danger letters when the shipment is ADR (dangerous material). Commercial invoice and packing list are also required when dealing with shipments to third countries outside the European Union, such as England, Andorra, Norway, Switzerland, Serbia... among others. In some cases, specific customs documentation is also necessary. Our platform will guide you through the process online so you can upload everything you need.

Question 13

What do I do if I have any questions or problems with my shipment?

Accepted Answer

Our team of land logistics experts is at your disposal to provide personalized advice and resolve any questions or incidents that may arise. You can contact us through the contact details indicated on our website, or by responding directly to the automatic shipment confirmation email that you will receive once you place the online loading order.

Question 14

What payment methods do you accept?

Accepted Answer

We accept different payment methods, including bank transfers, direct debits and confirming, among others. Payment conditions will be evaluated based on the solvency of each company, a commercial risk is assigned, and you can start working! Generally, the internal customer registration process is very fast, and usually takes no more than 2 hours.

Question 15

Is my goods insured during transport?

Accepted Answer

Your goods are insured at all times under the mandatory transport insurance (L.O.T.T. for national transport and CMR for international transport). Even so, these coverages are not always sufficient, so we offer different goods insurance options to give you greater peace of mind. You can check the available options when hiring your shipment, such as comprehensive insurance.

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